Refund policy
REFUND & RETURNS POLICY
At Pretty Please Silicone Moulds, we want you to be happy with your order. If you experience any issues, please contact us and we will do our best to help.
Returns
To be eligible for a return, your item must be unused, in its original condition and returned in the original packaging.
For change of mind returns, return postage costs are the responsibility of the customer.
If an item arrives faulty, damaged or incorrect, Pretty Please Silicone Moulds will cover the return shipping costs where applicable.
To arrange a return, please contact us at prettypleasesiliconemoulds@gmail.com
Damaged or Incorrect Orders
Please inspect your order once it arrives and contact us as soon as possible if:
- Your item is damaged
- Your item is faulty
- You received the wrong product
This allows us to review the issue and resolve it as quickly as possible.
Refunds
Once your return has been received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be processed back to your original payment method. Please note that banks and payment providers may take several business days to process the refund.
Change of Mind
We may offer a refund or exchange for change of mind purchases at our discretion provided that:
- You contact us within 7 days of receiving your order
- The item has not been used, damaged or altered
- The item is returned in its original packaging and condition
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a repair, replacement or refund where products are faulty, not as described or do not meet consumer guarantees under Australian Consumer Law.
If there is a major failure with a product, you may be entitled to:
- A refund or replacement
- Compensation for any reasonably foreseeable loss or damage
If the issue does not amount to a major failure, you may still be entitled to have the product repaired or replaced within a reasonable time.
Nothing in this policy excludes your rights under the Australian Consumer Law.
Further information can be found via the Australian Competition and Consumer Commission (ACCC)
Return Shipping Costs
If a product is confirmed to be faulty or does not meet consumer guarantees under Australian Consumer Law, we will cover reasonable return postage costs.
If a return is due to change of mind, customers are responsible for all return shipping costs.
Processing Time
We aim to process refund, replacement and return requests within 5 business days of receiving the returned item.
Contact Us
If you have any questions regarding returns, refunds or replacements, please contact us at prettypleasesiliconemoulds@gmail.com